What is Gincident.co.za?
Gincident is your virtual world in the palm of your hands! From beer, wine, spirits, cocktail accessories and, of course, hundreds of top international and local gins that form part of the current global ‘gin boom’, and all the accompaniments online in South Africa. Gincident aims to provide first-time gin shoppers the chance to discover affordable and must-have gins produced locally and internationally and allow experienced connoisseurs to try new and noteworthy items.
How do I place an order?
Placing an order on Gincident is easy. Choose a delivery address, select the items while browsing the menu, and checkout. That’s it!
What are the requirements to place an order?
To be able to place an order on Gincident, you must be 18 years or older (ID verification required), have a smartphone, and a valid credit/debit card, and reside within South Africa and the areas in which we serve.
Can I only buy gin on Gincident?
Consider us your one-stop online alcohol shop. Here you will find everything you need to create the perfect cocktail, including garnishes and mixers – even glass & barware.
How do I pay for my order?
Gincident is a cashless delivery service. No need to have your wallet on hand or carry cash with you. You only need to create an account on the app and register your debit/credit card once off.
How do I know my order went through?
Once your order is made and paid, a confirmation email will be sent to you.
When do you deduct money from my debit/credit card?
Money will be deducted from your debit/credit card as soon as the store has confirmed that all items are in stock, and your payment is successful. Should an item not be in stock, we will notify you once stock becomes available or have the option to choose a substitution.
How long does the delivery take?
Please be advised that our standard processing order time is 5-7 working days, with the exception of products that specify a longer duration. Take note that our delivery service operates within a 1-3 working day timeframe. Please note that we use a 3rd party courier service and we have no control of their delivery schedule.
To prevent any delays, we recommend placing your order promptly as Gincident.co.za does not offer expedited shipping options.
Are there delivery fees?
Orders below R1600 require a flat rate delivery fee of R165. Must the order be above a fixed value? There is no set minimum value for orders, but delivery fees apply to orders below R1600. Can I place a big order and split the bill with friends? Online credit/debit card payments are once-off payments of the exact amount charged to a single card. However, splitting an order fee can be done when purchasing with EFT, using the same order reference number with each payment. Please note that the order will only be processed for shipment once payment is successful.
Which South African cities and areas does Gincident cover?
We serve nationally in South Africa.
Is it safe to enter my debit/credit card info?
Yes, of course! Gincident uses safe encryption systems to store payment information. Gincident does not have direct access to your payment info, and none of your credit card details are accessible on our servers.
What are Gincident’s operating hours?
We operate from Mondays to Fridays from 09:00 – 17:00. Orders and queries made outside our operating hours are processed the next workday.
Which shipping methods are available?
The Courier Guys and Collivery.net.
How can I cancel my order?
If you placed an order and would like to cancel you can email sales@gincident.co.za and we will assist with the cancellation process. A fee of 15% of your order value will be charged, due to the transaction fees we incur on each order. The refund will occur within 7 working days. If an order has already been sent out to you the shipping fee is not refundable.
Who should I contact if I have any queries?
Contact us via info@gincident.co.za, and we will help you as best we can. For any queries regarding sales, feel free to contact sales@gincident.co.za.