Terms and Conditions


Term and conditions

Website terms and conditions of use relating to www.gincident.co.za


Liquor Licence:

Licence for the online sale of liquor for consumption off the premises where liquor is sold

Warehouse Trading Hours: Monday to Friday 08:00 – 17:00 (except South African public holidays)


Gincident.co.za Contact Details

Company physical address: 67 George Storrar Dr, Groenkloof, Pretoria, 0027

Email: [email protected]

Telephone: (012) 460 7518


Company Information

This website is run by GIHoldings Inc. based in South Africa trading as Premium Spirits (Pty) Ltd and with registration number 2017/326687/07.


Terms of Use

Welcome to the Gincident website.

Please take a moment to read these online shopping terms and conditions including Gincident’s policies (collectively the “terms”) to understand how they apply to you the customer and your use of Gincident’s website and any Gincident.co.za products that you may order online.

These terms apply to all purchases made online from the website.

Please read these terms carefully and ensure you understand them.

Use of and/or registration on any aspect of the website will constitute your agreement to comply with these terms. Important clauses, which may limit Gincident’s responsibility or involve some risk for you, are reflected in blue*. Some of these provisions have the effect of limiting your rights in law and conferring obligations on you by virtue of your agreement to these terms. You agree to pay special attention to these clauses.

If you have any questions regarding Gincident’s website, the terms or Gincident products, please contact us.


Online registration

Registration as a purchaser on the website is free and does not oblige you to purchase anything. You must create an account and register with us before placing your first order online. Please register and create your account here.

Registration and/or use of Gincident’s website constitutes your acceptance and agreement to be bound by the terms of Gincident’s website.

To register you will be required to provide certain personal information which is protected by Gincident’s Privacy Policy.

When registering with us you will be required to provide an email address and a password which will be used as your user-name and password for the website. Please keep your password private as Gincident.co.za accepts no liability for any damages suffered or losses incurred from the use or misuse of your account.

You will be required to enter your user-name and password each time you visit the Gincident.co.za website.

To amend any registration particulars, please click on “My Account” where you can edit your details. When registering as a purchaser you are required to provide Gincident with complete and accurate information about yourself. By doing so, you warrant that the information provided is correct.

Upon acceptance of your registration, an email confirmation of your registration as a purchaser will be sent to you. Transmission times depend on your Internet Service Provider (ISP), but typically takes less than 10 (ten) minutes to receive the email confirmation. If you do not receive the email confirmation, you should contact us.


Product images and representation

We have made every effort to display the products on the website as accurately as possible, including:

  • The images that represent a visual depiction of the product
  • Features and descriptions that pertain to the product

The actual product delivered may be subject to variations in appearance, as product packaging may differ over time. It remains the responsibility of the customer to ensure that the product he/she ordered is correct, and the product description will always overrule any related images when resolving a dispute about a product.

As the actual colours you see will depend on your computer’s monitor, Gincident.co.za cannot guarantee that your monitor’s display of any colour will be accurate.


Country of domicile

This website is governed by the laws of South Africa and Gincident.co.za chooses as its domicilium citandi et executandi for all purposes under customer service and support, dispute resolution and delivery goods.


Inadvertent and obvious errors

While all precautions are taken by Gincident.co.za to provide the correct information on the website, if we identify an inadvertent and obvious error in the price or product description, images and any other relevant content, Gincident.co.za is not obligated to provide you with the affected product or service.

Gincident.co.za will make every effort to contact you or alert you of the error.

In such circumstances, you are entitled to cancel the purchase and we will provide a full refund for the amount paid.


Event and party delivery

Event and party deliveries 20km outside Pretoria will be subject to a delivery charge and quoted accordingly.

For any event queries, please contact us at [email protected]


Product reviews

By submitting product reviews to Gincident.co.za, you represent and warrant that:

You understand you are participating in a public forum and that your submitted content and other personal information will be available to all other users of the site, the online community and potentially third party websites.

When you submit a review, you agree to the following:

  • All review(s) submitted are accurate
  • Your review is original and was created by you
  • You are a resident of South Africa; and are at least 18 (eighteen) years of age
  • You are currently a bona fide user of the Gincident.co.za product(s) mentioned in your review.
  • You are not an employee of Gincident nor do you work for an affiliate or agency of Gincident.co.za hired by Gincident to promote and/or sell Gincident.co.za products;
  • The statements you make in your review reflect your true and honest opinion of and current experience with the Gincident.co.zaproduct(s) that you are reviewing.
  • If your review refers to a potential fault that could be specific to the item you received, no the brand in general, Gincident’s Customer Service team will be in touch to resolve it with you directly. In this instance, your review will not be published.
  • Gincident.co.za does not publish reviews for products that are not purchased from us directly (i.e. products purchased from other retailers and/or in other countries).
  • If you have a problem with a review you have submitted, please get in touch with Gincident’s Online Support Centre by calling (012)460 7518.


Product review guidelines

What are the guidelines for writing a product review?

If you would like to submit a review for a particular product on www.gincident.co.za, please take note of the following guidelines:

  • Focus on the product and your experience using it
  • Provide specific details about what you liked and didn’t like about the product
  • Remember that the purpose of submitting a product review is to provide insight for other customers who are considering purchasing the product
  • Do not use offensive/vulgar language
  • Do not disclose personal information

You agree that you shall not upload any reviews that include or reference one or more of the following:

  • Information that is known by you to be false, inaccurate or misleading
  • Offensive, profane, vulgar, obscene or inappropriate language or visuals
  • Defamatory, libellous or slanderous content
  • Content which infringes any third party’s copyright, patent, trademark, trade secret, right of publicity, right of privacy, moral right and/or any other applicable personal or proprietary rights
  • Content which violates any law, statute, ordinance or regulation
  • Content that engages in encourages, advocates or provides instructions for conduct that would constitute a criminal or civil offence under any law, statute, ordinance or regulation
  • Content that is, or may reasonably be considered to be, hate speech, whether directed at an individual or group, or that is otherwise unlawfully threatening or unlawfully harassing to any individual, partnership, corporation or political body

Reviews must be about the product. Reviews containing the following will not be published:

  • Personal information, details about customer service or specials, advertisements or links and references to other companies/brands/products
  • Content that includes third party websites, addresses, email addresses, contact information or phone numbers
  • Content that is a form of phishing and contains unsolicited or unauthorised advertising, promotional materials, ‘junk mail’, ‘spam’, ‘chain letters’, ‘pyramid schemes’ or any other form of solicitation
  • Content that contains any computer viruses, worms or other potentially damaging computer programs or files

Why has my product review not been published?

All product ratings and reviews submitted on www.gincident.co.za are assessed by our team before published to the product page. This can take up to two working days. We reserve the right to reject your review if it does not meet our review guidelines.

What does it mean to post anonymously?

If you select to post your product rating and review anonymously, your name will not be shown on the site in association to that particular review. If you do not select to post anonymously, we will post your name and surname alongside your rating or review on the product detail page.


Orders and payment

Orders placed online constitute your offer to purchase subject to these terms.

Upon receipt of your order, we will send you an email describing the products you have ordered. These communications confirm we have received your order, but do not represent any acceptance of your offer to purchase products from us.

We are not legally obligated to provide the products to you during the offer process.

Online payments can be made via Paygate.


Payment options accepted

Payment may be made via Visa and MasterCard.

Delivery will not take place until proof of payment has been received and the refunds have cleared into our bank account.

Regarding the submission of credit card information and security, all credit card transactions will be acquired for Gincident via PayGate which protects you, the client, with the most up-to-date and secure online credit card processing system.


Customer details separate from card details

Customer details will be stored by Gincident separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za



If for any reason, you would like to cancel an order, this may be done by contacting Gincident’s Customer Services Centre on (012) 460 – 7518. 

You will only be able to cancel orders by midnight on the day before the date of delivery.

Gincident reserves the right not to refund the delivery in respect of any late cancellations.

If you cancel your payment for any reason, or if your payment method should cease to be valid for whatever reason, you will nevertheless be bound to pay the full purchase price, including all costs incurred by us relating to the recovery thereof.

Without prejudice to any rights or remedies in law, Gincident.co.za reserves the right to cancel forthwith any sale and/or your registration in the event of your breach any of the terms.

Gincident.co.za reserves the right to cancel an order for which payment has been received. This may occur if stock is insufficient or the quality of the products ordered does not meet our standards. Should we exercise this right, you will receive a full refund with no deductions.

Refund will take 10-12 working days.


Risk and ownership 

Risk in the use of products purchased via Gincident.co.za will fall to you with the acceptance of the products when delivered to you or your authorised representatives.

Gincident.co.za will retain ownership in the products until payment has been received in full.


Privacy and cookies policy

Customer Privacy Policy

Gincident.co.za shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.policy.org.za/attachment.php?aa_id=3569


Cookies Policy

Gincident.co.za is committed to protecting your privacy. This privacy policy explains how Gincident.co.za collects customer information, how Gincident.co.za uses it and what your access rights to the data are. If you have any questions concerning your personal information, please contact us or call (012) 460 7518.


Information Collected

When you use the Gincident.co.za website to browse or purchase, Gincident.co.za collects the details provided by you together with the information Gincident.co.za learn about you from your use of Gincident’s products.

When you register to purchase online, Gincident.co.za will ask you for basic personal details including:

  • Your name and surname
  • Your email address
  • Your mobile number
  • Your identity number
  • Your date of birth
  • Your business details, if registering as a business

No credit card information is stored on Gincident’s servers in the form of cookies. Gincident.co.za uses secure and reputable payment processors. On occasion, Gincident.co.za will ask you to voluntarily provide additional information, including:

  • Your opinion of Gincident’s products through feedback or product reviews
  • Your communication preferences, including newsletters

We may collect additional information arising from your participation in promotions, events or competitions offered by us and the information you provide when giving us feedback or completing forms.

Gincident.co.za makes use of various data enhancement services to ensure that customer data is as accurate as possible. Gincident.co.za also recruits new customers through collaborative campaigns.


Collection of Cookies

By using this site, you agree to Gincident’s Privacy and Cookies Policy. A cookie is a piece of information that is deposited on your computer’s hard drive by your web browser when you use Gincident’s computer server. The cookies enable us to recognise you and give us information about your previous visits. Most browsers accept cookies automatically, but usually, you can alter your settings to prevent automatic acceptance. If you choose not to accept cookies, this may disable some of the features of Gincident’s Website. The information that Gincident.co.za collect and may share with Gincident’s advertisers is anonymous and not personally identifiable. It does not contain your name, address, telephone number or email address.


Merchant outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the card-holder is South Africa. Transaction currency is South African Rand (ZAR).


Updating term and conditions 

Gincident.co.za reserves the right to change, modify, add or remove selections of these terms and conditions from time to time.

Changes to these terms and conditions will become effective upon such changes being posted to this website.

The user must periodically check the terms and conditions on the website for changes or updates.

The user’s continued use of this website following the posting of changes or updates will be considered notice of the user’s acceptance to abide by and be bound by these terms and conditions, including changes or updates.


Copyright and intellectual property rights

The current information (or future information) displayed on this website is supplied by the provider (Gincident.co.za), its affiliates and/or subsidiaries, or any other third-party, and includes but is not limited to literary works, musical works, artistic works, sound recordings, cinematograph films, sound and television broadcasts, program-Carrying Signals, published editions and computer programs (known collectively as “content”).

All such proprietary works, and the compilation of the proprietary works, are copyright of the provider, its affiliates or subsidiaries, or any other third-party owner of such right (known collectively as the “copyright owners”), and is protected by South African and international copyright laws.

The providers reserve the right to make any changes to the website, the content, or to products and/or services offered through the website at any time and without notice.

All rights of and to the content are reserved and retained by the owners. Except as specified in these terms and conditions, the user is not granted a license or any other right including without limitation under copyright, trademark, patent or other intellectual property rights in or to the content.


Limited licence to general users

The provider grants the user, subject to these terms and conditions, a non-exclusive, non-transferable, limited and revocable right to access, display, use, download and otherwise copy the current and future content for personal, non-commercial and information purposes only.

This website and the content may not be reproduced, duplicated, copied, resold, visited or otherwise exploited for any commercial purpose without the express prior written consent of Provider.

The license does not allow the user to collect product or service listings, descriptions or other information displayed here, and does not allow any use of this website or its content for the benefit of another merchant.

The user may not frame nor use framing technologies to enclose the provider website or its content nor any part thereof without the express written consent of provider.

The provider and the owners do not offer products or services to minors. If you are under the age of 18, you may not respond to or otherwise accept or act upon any offers on the website.

The provider and the owners, their affiliates or subsidiaries reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion.

Any unauthorised use terminates this license.


Limitation of liability

The website and all content on the website, including any current or future offer of products or services, are provided on an “as is” basis and may include inaccuracies or typographical errors.

The owners make no warranty or representation as to the availability, accuracy or completeness of the content.

Neither provider nor any holding company, affiliate or subsidiary of the provider shall be held responsible for any direct or indirect, special, consequential or other damage of any kind whatsoever suffered or incurred, related to the use of, or the inability to access or use the content or the website or any functionality thereof, or any linked website, even if the provider is expressly advised thereof.


Privacy: casual surfing

The user may visit the website without providing any personal information.

The website servers will in such instances collect the IP address of the user’s computer, but not the email address or any other distinguishable information.

This information is aggregated to measure the number of visits, average time spent on the website, pages viewed, amongst other information.

The provider uses this information to determine the use of the website and to improve its content.

The provider assumes no obligation to protect this information and may copy, distribute or otherwise use such information without limitation.

For this clause, ‘personal information’ is defined according to the Promotion of Access to Information Act of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569


Choice of law 

This website is controlled, operated and administered by the provider from its offices within the Republic of South Africa.

Access to the website is open to territories or countries where the content or purchase of the products sold on the website is illegal and prohibited

The user may not use this website in violation of South African export laws and regulations.

If the user accesses this website from locations outside of South Africa, that user is responsible for compliance with all local laws

These terms and conditions shall be governed by the laws of the Republic of South Africa, and the user consents to the jurisdiction of the Gauteng High Court* in the event of any dispute

If any of the provisions of these terms and conditions are found by a court of competent jurisdiction to be invalid or unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of these terms and conditions, and the remainder of these terms and conditions shall continue in full force and effect.

These terms and conditions constitute the entire agreement between the provider and the user concerning the use of the content and this website.


Email address:
[email protected]

Tel: +27 (0)86 026 8853

A copy of the ECT Act is available at http://www.polity.org.za/pol/acts/2002